al khaliji

About al khaliji ATMs

Did you know that you can accomplish many of your transactions easily even without going to the branch? Yes, definitely!

al khaliji ATMs serve you 24 hours a day. It can distinguish the currency and count your banknotes, to enable you to complete the deposit in your account through the ATM, without having to go to the branch.

• what kind of transactions can i conduct at al khaliji ATMs?

  • Cash withdrawals
  • Cash deposits
  • Cheque deposits
  • Balance enquires
  • Print mini statements
  • Change your PIN
  • Read top headline news
  • View real time Doha Securities Market data

• daily transaction limits

  • cash withdrawal 10,000 QAR per transaction – Daily limit 10,000 QAR (15,000 QAR for Premium Customers)
  • cash deposit 54,000 QAR

• protecting your card

  It's important to be careful when you're using your card at an ATM. Here are some handy hints that will help protect your card and your money!

  • If your card is lost or stolen, call +974 4494 0000 immediately.
  • If you're unable to take your money from the ATM, call +974 4494 0000.
  • When you choose your PIN, be sure to select a number that cannot be easily guessed such as your date of birth, phone number or repeating numbers
  • Don't share your PIN with other people, including al khaliji staff.
  • Do not write down your PIN or store it in your computer, mobile phone or anywhere near to the card.
  • Change your PIN periodically.
  • Don't accept help from other people when you are conducting your ATM transactions.
  • When you leave an ATM, always check that you have taken both your card and your cash.

• using other banks' ATMs in Qatar and abroad

  You can withdraw money using your al khaliji card throughout Qatar and internationally whenever and wherever you want.

  Simply look for a NAPS, GCC.net or VISA logo and you'll be able to withdraw cash or make balance enquiries.

  If you are travelling abroad, you can use your debit card to withdraw cash in the local currency, from your Qatar account.

• frequently asked questions

  Below are some frequently asked questions that may help you if you have a query

  What is the process for withdrawing cash at an ATM?

  • Insert your card
  • Enter your PIN
  • Select "cash withdrawal" from the menu
  • Select the amount from the menu. If the amount you want to withdraw is different, click on "other amount" menu button.
  • Collect your card
  • Collect your cash
  • Collect your receipt

  What is the process for depositing cash at an ATM?

  • Insert your card
  • Enter your PIN
  • Select "cash deposit" from the menu
  • Insert your banknotes into the ATM
  • Approve the amount displayed on the screen
  • Collect your card
  • Collect your receipt

  What is the process for depositing a cheque at an ATM?

  • Insert your card
  • Enter your PIN
  • Select "cheque deposit" from the menu
  • Insert your cheque into the ATM
  • Approve the cheque deposit
  • Collect your receipt
  • Collect your card

  What should I do, if my account is debited but did not receive the money from the ATM?

  Call al khaliji answers on +974 4494 0000 and inform us about the issue. We will immediately conduct an investigation.

  What should I do if my card gets stuck in an ATM?

  If you are an al khaliji customer, please call al khaliji answers on +974 4494 0000 to cancel your card. A new card will be issued to you shortly. If you are not an al khaliji customer, please contact your bank as your card will be sent to your bank.

  Which bank notes can I deposit in the ATM?

  10, 50, 100, 500 Qatari Riyals are accepted for cash deposit in al khaliji ATMs.

  How many bank notes or cheques can I deposit?

  You can deposit up to 50 bank notes or 1 cheque in any single cash transaction at our ATMs that accept both cash and cheques. And at our cash only ATMs, you can deposit up to 400 bank notes.

  Do I pay any commissions or fees?

  al khaliji customers do not pay any commissions or fees for ATM transactions. If you are not an al khaliji customer you may be charged a fee by your own bank. Check with them for fees and charges.

  How long will it take for the transaction to be processed?

  All ATM transactions are processed instantly except cheques which are processed the next working day.